Improve How You Deal With Difficult People by Upgrading to ‘Emotional Intelligence 2.0’ [REVIEW]

Office team

Emotional intelligence trumps IQ in the workplace. (Photo by Carbon Tippy Toes, Flickr)

Do you feel like the CEO of your company isn’t plugged in to the culture of the organization? Are managers promoting the wrong people? Do your colleagues wear their emotions on their sleeve, thus increasing strife and unnecessary anxiety in the workplace? If you answer yes to any of these questions, then it is time for your team to improve their emotional intelligence. 

Travis Bradberry and Jean Greaves' EMOTIONAL INTELLIGENCE 2.0


Frequently when these situations arise, it is because people aren’t fully aware of the behaviors of those around them. They fail to have good EQ, or emotional intelligence. Improving this skill, however, requires self awareness, self management, social awareness and relationship management in order to influence positive, open relationships at work. But this is more challenging than you might think.

That’s why Drs. Travis Bradberry and Jean Greaves have written a fascinating book called Emotional Intelligence 2.0. This little book helps us identify and build the skills needed to better navigate the workplace and everyone else you encounter in life.

Honestly, I thought I had a good perception of how others see me, so I didn’t realize I needed any tips to improve my EQ. Oh how I was wrong! As I read Emotional Intelligence 2.0, I realized I can improve in many areas if I am to foster better relationship outcomes within my personal and work families.

As far as self management is concerned, two points really struck a chord within me: Breath right and count to ten. By implementing these suggestions, I can manage my emotions, shift my focus to the situation at hand and remain calm by engaging the rational part of my brain. I can’t wait to use these simple steps when I feel my emotions begin to spin out of control when situations become tense.

The priceless lessons in this book remind us that although work and personal relationships are essential, they don’t have to be tumultuous and contentious. Here, Bradberry and Greaves provide all of us with the tools each person needs to be successful in their pursuit of productive and emotionally intelligent relationships.


Dr. Travis Bradberry

Dr. Travis Bradberry

Dr. Travis Bradberry is the award-winning co-author of the number one bestselling book, Emotional Intelligence 2.0, and the co-founder of TalentSmart®—a consultancy that serves more than 75 percent for Fortune 500 companies and is the world’s leading provider of emotional intelligence tests and training.

His bestselling books have been translated into more than 25 languages and are available in more than 150 countries. Dr. Bradberry has written for, or been covered by, NewsweekBusinessWeekFortuneForbesFast CompanyInc., USA Today, The Wall Street Journal, The Washington Post, and the Harvard Business Review.

Dr. Bradberry is a world-renowned expert in emotional intelligence who speaks regularly in corporate and public settings. Example engagements include Intel, Coca-Cola, Microsoft, Wells Fargo, Boston Scientific, NY Life, Fortune Brands,, Fortune Magazine Growth Summit, The Conference Board: Learning from Legends, and Excellence in Government.

Dr. Jean Greaves

Dr. Jean Greaves

Dr. Jean Greaves is TalentSmart’s CEO, author, executive sessions speaker, assessment expert, and C-suite executive coach. She advises leaders on emotional intelligence as an integral component of leadership development and talent management in organizations across industries, government, education, and nonprofit institutions.

Jean is the award-winning co-author of the number one bestselling book Emotional Intelligence 2.0 and The Emotional Intelligence Quick Book. An expert in topics ranging from emotional intelligence to leadership development, talent acquisition, parenting, and executive coaching, Dr. Greaves’ has been cited in major media, including Reader’s DigestElleSuccess MagazineWomen’s World, and more.

Dr. Greaves taught graduate-level seminars in adult development and strategic staffing before launching TalentSmart and supervised doctoral research studies including a recent study on emotional intelligence and personality as relative predictors of burnout. Her survey and assessment development expertise remains grounded in a philosophy of simple, applied approaches to measurement. The TalentSmart assessments, books, and training curriculum resulting from Jean’s expertise have been used to train executives, managers, working professionals, physicians, teachers, and students worldwide.

By Travis Bradberry and Jean Greaves
255 pgs. TalentSmart. $24.99

Want to learn more? Watch Travis Bradberry’s keynote speech at the 2016 VitalSmarts REACH conference below.

About Heather Fink
Heather Fink is a writer, bibliophile and award-winning librarian who loves to introduce the next generation of readers to the wonderful world of books. She currently resides in Texas.

One Response to Improve How You Deal With Difficult People by Upgrading to ‘Emotional Intelligence 2.0’ [REVIEW]

  1. Jathan Fink says:

    Reblogged this on Jadeworks Entertainment and commented:

    Do your colleagues emotional outbursts scare you? Are you at a loss as to how to handle these situations when they arise? Then check out EMOTIONAL INTELLIGENCE 2.0. Packed with insightful tips to improve your own EQ, you’ll soon find yourself navigating workplace conflict with ease.

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